rebate99 Privacy Policy

1. Information We Collect

rebate99 collects your personal information through various means when you register an account, make deposits or withdrawals, contact our support team, or use our services. The types of information collected include:

• Identity information: full name, date of birth, identity card number (MyKad) and address.
• Account information: username, password (in encrypted form), email address and mobile phone number.
• Financial information: e-wallet details (Touch 'n Go, ShopeePay), bank account numbers for FPX and DuitNow, and crypto wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Usage data: betting history, transaction records, account activity logs and game preferences.
• Technical information: IP address, device type, web browser type, operating system and cookie data.

2. Purpose of Using Information

Information collected is used solely for legitimate and necessary purposes in operating the rebate99 platform. We use your information to:

• Verify your identity during registration and when making financial transactions.
• Process deposits and withdrawals securely and in a timely manner.
• Provide 24/7 customer service via live chat and email in Malay and English.
• Send important notifications related to your account, transactions and policy updates.
• Detect and prevent fraud, money laundering and any misuse of the platform.
• Improve our services, interface and user experience based on usage patterns.
• Comply with legal obligations and the requirements of the international licensing body that regulates rebate99.

rebate99 will not use your information for any purpose beyond what is stated in this policy without obtaining your prior consent.

3. Basis for Data Processing

rebate99 processes your personal information on lawful grounds, which include:

• Performance of a contract: processing required to provide the services you have requested, including account management and transaction processing.
• Legitimate interests: we process certain data to detect fraud, ensure platform security and improve service quality.
• Legal obligations: we process information when required by law or by direction of a competent authority.
• Consent: for marketing and promotional communications, we do so only with your agreement, which can be withdrawn at any time.

4. Sharing Information with Third Parties

rebate99 may share your personal information with selected third parties only in the following circumstances:

• Payment service providers that process your financial transactions, including e-wallet service providers and banks involved in the FPX network.
• Game software partners that provide the gaming platform to rebate99, to the extent necessary to run the games securely.
• Regulatory authorities and licensing bodies when required by licensing conditions or legal obligations.
• Law enforcement agencies or courts when required by a court order or valid legal process.

All third parties we work with are required to comply with data security and confidentiality standards equivalent to our privacy policy. They are not permitted to use your information for their own purposes.

5. Information Security

rebate99 implements robust technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or disclosure. These measures include:

• Encryption of data in transit using the latest SSL/TLS protocols.
• Storage of passwords in hashed form that cannot be decrypted.
• Strict internal access controls — only authorised staff may access user data.
• Continuous system monitoring to detect any suspicious activity.
• Regular security assessments by our technical team.

While we take all reasonable steps, no system can guarantee absolute security. You are also responsible for keeping your account secure by not sharing your password with anyone.

6. Cookies and Tracking Technologies

rebate99 uses cookies and similar tracking technologies to improve the user experience on our platform. The types of cookies used include:

• Essential cookies: required for basic website functions such as login sessions and account security.
• Performance cookies: collect data on how users interact with our platform for improvement purposes.
• Functional cookies: store your preferences such as language and display settings.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain functions on our platform.

7. Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be processed and stored on servers located outside Malaysia. rebate99 ensures that any such data transfer is carried out with adequate safeguards, including data processing agreements that bind all parties involved to the established security standards.

We only use cloud service providers and infrastructure with a strong and internationally recognised security compliance record.

8. User Rights

As a rebate99 platform user, you have the following rights regarding your personal information:

• Right of access: you may request a copy of the personal information we hold about you.
• Right of rectification: you may request that we update information that is inaccurate or incomplete.
• Right of erasure: you may request deletion of your personal information, subject to legal obligations that require us to retain certain records.
• Right to restrict processing: you may request that we limit how we process your data in certain circumstances.
• Right to data portability: you may request your data in a transferable format.
• Right to object: you may object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact our customer support team. We will process your request within a reasonable timeframe.

9. Protection for Adult Users

The rebate99 platform is for users aged 21 and above only. We do not knowingly collect personal information from individuals below that age. During the registration process, we verify user age through strict KYC procedures.

If we find that personal information of a person under the age of 21 has been collected without our knowledge, the account in question will be terminated immediately and all related information will be deleted.

10. Privacy Policy Amendments

rebate99 reserves the right to update or amend this privacy policy at any time to reflect changes in our data processing practices, legal requirements or business operations. Any significant amendments will be communicated to you via a notification in your account or through your registered email.

Continued use of the rebate99 platform after notification of such changes is considered your acceptance of the updated policy. We encourage you to review this privacy policy from time to time.

Effective date of the current privacy policy: 1 January 2026.