rebate99 Terms and Conditions

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between rebate99 ("Company", "we") and you as a user ("User", "you"). This document governs all aspects of your use of the rebate99 platform, including the website, mobile application and any related services provided by us.

Each time you access the rebate99 platform, register a new account, make a deposit, claim a bonus or interact with any part of our services, you automatically acknowledge that you have read, understood and agreed to all provisions in this Agreement together with our Privacy Policy and Responsible Gambling Policy.

2. Eligibility and Account Registration

The rebate99 platform is restricted to individuals who fully meet all of the following conditions:

• At least 21 years of age on the date of registration.
• Not subject to any local or international legal prohibition preventing participation in online gambling activities.
• Registering in your own name and not on behalf of another individual.
• Having full legal capacity to enter into a binding agreement.
• Not appearing on any self-exclusion list or gambling restriction programme of any regulatory body.

rebate99 reserves the right to request proof of age at any time. If a user is found not to meet the age requirement, the account will be suspended immediately and any existing balance will be reviewed in accordance with our internal procedures.

3. User Account

Each individual is only permitted to hold one (1) active account at rebate99 at any given time. Holding multiple accounts is strictly prohibited and may result in all related accounts being suspended and balances forfeited.

During the registration process, you are required to provide accurate, complete and current information, including your full name as shown on your identity card (MyKad), a valid mobile phone number, an active email address and any other information requested. This information is used for identity verification and financial processing purposes.

You are solely responsible for maintaining the security of your account login credentials, including your username and password. rebate99 will not be held responsible for any loss arising from the use of your account by another party without your authorisation.

• Do not share your password with anyone, including family members.
• Change your password regularly and use a strong combination.
• Contact customer support immediately if you suspect unauthorised access.
• Log out of your account after using a public device.

4. Deposits and Withdrawals

rebate99 supports a range of payment methods for the convenience of Malaysian users. Deposits can be made via Touch 'n Go eWallet, DuitNow, online banking through FPX, ShopeePay and cryptocurrencies including USDT, BTC and ETH.

The minimum deposit amount is RM10 for all available payment methods. Withdrawals require a minimum amount of RM100. Valid withdrawal requests will be processed within 5 to 30 minutes.

• All financial transactions must use an account or e-wallet registered in the same user's name.
• rebate99 does not accept payments through third parties.
• Unfulfilled bonus wagering requirements will prevent withdrawal of the related balance.
• Identity verification documents may be required before the first withdrawal is approved.

rebate99 reserves the right to hold withdrawal processing for security or compliance review purposes, and will notify the user via email or live chat within a reasonable period.

5. Bonuses, Promotions and VIP Programme

All bonuses and promotional offers provided by rebate99 are subject to the specific terms and conditions set for each offer. Users are required to read and understand the wagering requirements before accepting any bonus.

Welcome Bonus: Your first deposit is eligible for a 200% bonus up to a maximum of RM300. For example, a deposit of RM100 gives a bonus of RM200, bringing your balance to RM300 with a wagering requirement of RM200 × 15 = RM3,000 before withdrawals are permitted. For deposits of RM400 and above, the maximum bonus of RM300 is given, resulting in a balance of RM700 with a wagering requirement of RM300 × 15 = RM4,500.

rebate99 VIP Programme offers weekly cashback based on membership tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback

VIP tier is determined based on your wagering activity over time. Progression to a higher tier depends on the consistency and loyalty of the user towards the platform.

6. User Conduct and Prohibited Activities

Use of the rebate99 platform is for lawful and responsible entertainment. Users are strictly prohibited from engaging in the following activities:

• Opening multiple accounts for the purpose of abusing bonuses or promotions.
• Using automation software, bots or other technical methods to manipulate game outcomes.
• Engaging in any form of collusion with other users in live games or competitions.
• Attempting to hack, exploit technical vulnerabilities or disrupt platform operations.
• Using the platform for money laundering or unauthorised financial transactions.
• Transferring balances or bonuses between different user accounts.
• Using false names, images or information during the identity verification process.

Any violation of these provisions gives rebate99 the full right to suspend or terminate the relevant account, forfeit any existing balance and report to the relevant authorities if required.

7. Privacy and Data Protection

rebate99 respects user privacy and is committed to protecting the personal information shared with us. The collection, processing and use of your personal data is carried out in accordance with our Privacy Policy, which forms part of this Agreement.

By registering at rebate99, you agree that we may process your personal data for the following purposes:

• Identity verification and compliance with legal requirements.
• Processing financial transactions and account verification.
• Delivering effective customer support services.
• Sending promotional information and platform updates (if you choose to receive them).
• Usage analysis to improve the user experience.

For more information on how we handle your personal data, please refer to our Privacy Policy.

8. Limitation of Liability

rebate99 provides an online service platform on an "as-is" basis. The Company makes no guarantee that the platform will operate without interruption, be free from technical errors or remain secure from cyber threats at all times.

To the extent permitted by law, rebate99 is not responsible for:

• Loss of funds or damages arising from technical disruptions or service failures.
• Actions or omissions by users that violate these terms.
• Losses resulting from unauthorised third-party access to a user's account.
• Any investment or financial decisions made based on information on the platform.

In the event of a technical disruption affecting games or transactions, rebate99 will investigate the matter and make a fair decision based on our system records.

9. Account Termination and Suspension

rebate99 reserves the right, at our absolute discretion, to suspend or terminate a user account with or without prior notice where there is evidence or reasonable suspicion of a violation of any provision in these Terms.

Users may also request voluntary account closure at any time by contacting our customer support team via live chat or email. Account closure requests are subject to the settlement of all pending transactions and fulfilment of any outstanding bonus requirements.

For users who wish to take a break from gambling or who are concerned about their gambling habits, rebate99 provides a self-exclusion option. Please refer to our Responsible Gambling page to learn more about the tools available.

10. Amendments to Terms and Conditions

rebate99 reserves the right to modify, update or replace any part of these Terms and Conditions at any time. Amendments will take effect immediately upon being posted on our official website.

It is the user's responsibility to review the Terms and Conditions periodically to stay informed of any updates. Continued use of the platform after any amendment is considered your acceptance of the revised terms.

For amendments considered material, rebate99 will endeavour to notify users via email or in-platform notification within a reasonable period before the changes take effect.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the international licensing laws under which rebate99 operates. Any dispute arising from or relating to this Agreement will first be resolved through good-faith negotiation.

If a dispute cannot be resolved through negotiation within thirty (30) days from the date it arises, the parties agree to use the alternative dispute resolution procedure established by the relevant licensing authority.

If you have any questions regarding these Terms and Conditions, please contact our support team via 24/7 live chat or email at [email protected].