Responsible Gambling
at rebate99
rebate99 believes every player deserves a safe and controlled gaming experience. This page provides information, tools, and support resources to help you enjoy games responsibly — within limits that are comfortable for you.
rebate99 Responsible Gambling Principles
rebate99 provides a transparent and controlled gaming environment. Here are the foundations of our approach to keeping every player safe.
Age Limit 21 and Above
rebate99 is open only to users aged 21 and above. Our registration process verifies players' ages to ensure full compliance with this requirement. If you know of someone under the age limit using this platform, please contact our support team immediately.
Deposit Limit Setting
You can set daily, weekly, or monthly deposit limits on your account through your rebate99 account settings. These limits are designed to help you manage your spending within a comfortable range. Once a limit is set, it takes effect immediately, and any request to increase the limit requires a waiting period.
Time-Out and Self-Exclusion
If you need a break, rebate99 offers a temporary time-out option or long-term self-exclusion. During the self-exclusion period, your account will be fully blocked and you will not receive any promotional communications. Contact our customer support to activate this.
Loss and Session Limits
You can set a loss limit to protect yourself from losing more than the amount you have defined. In addition, session limits help you control how long you spend playing so it does not interfere with your daily routine. Both tools are available in the responsible gambling settings in your account.
Dedicated Customer Support
The rebate99 support team is available to handle responsible gambling enquiries 24/7 via live chat and email, in Malay and English. If you feel stressed or concerned about your playing habits, we encourage you to reach out — there is no judgement.
Player Information Protection
rebate99 protects players' personal data with strong security standards. Information relating to the limits and self-exclusion settings you apply is kept confidential and is not shared with third parties. The security of your account is our priority.
What Is Problem Gambling?
Healthy gambling means playing for entertainment, within what you can afford. However, for some people, gambling can become something difficult to control — this is known as problem gambling. It is not a sign of weak character, but a condition that can be addressed with the right help.
Signs of Problem Gambling
- Feeling the need to gamble with money you cannot afford to lose
- Borrowing money or selling possessions solely to gamble
- Trying to recover losses by continuing to gamble (chasing losses)
- Lying to family members or friends about your gambling activities
- Feeling anxious, depressed, or irritable when unable to gamble
- Neglecting work, family, or financial responsibilities due to gambling
- Unable to control or stop gambling despite intending to do so
Remember: Gambling Is Not a Way to Solve Financial Problems
Gambling should be seen as entertainment, not a source of income or a solution to financial difficulties. If you are facing financial pressure, please seek help from an appropriate financial service or counselling provider.
Tips for Playing Responsibly at rebate99
- Set a budget before playing and stick to it
- Do not gamble when you are stressed or emotionally unstable
- Take regular breaks during your gaming sessions
- Do not chase losses — accept them as the cost of entertainment
- Balance time spent gambling with other activities you enjoy
- Use the limit tools available in your rebate99 account
rebate99 Responsible Gambling Tools
We give every player the means to control their gaming experience. The following tools are available free of charge to all rebate99 account holders.
Deposit Limit
Set a limit on how much money you can deposit into your account per day, week, or month. Contact support to activate this feature.
Loss Limit
Your account will be automatically blocked from accepting new deposits once your losses reach the level you have set within your chosen period.
Session Limit
Limit the amount of time you spend playing in a single session so you always stay aware of how long you have been on the platform.
Self-Exclusion
Choose to block your account for a set period — from a few days up to permanently. During this period, logging in to your rebate99 account will not be permitted.
Promotional Block
You can request to stop receiving any communications related to bonuses, promotions, or special offers from rebate99 at any time.
Self-Assessment Questionnaire
Answer the following questions honestly. If you find yourself answering "yes" to two or more questions, we encourage you to contact rebate99 support or seek professional help.
This assessment is not a medical diagnosis, but it can be a useful starting point for reflecting on your relationship with gambling. All rebate99 players are encouraged to go through this check periodically.
Have you ever gambled with money that was meant for basic needs such as rent, food, or bills?
Have you ever felt the need to hide your gambling activity from family or friends?
Has gambling ever caused problems in your personal relationships, work, or daily life?
Have you ever tried to stop gambling but found it very difficult to do so?
Have you ever borrowed money or sold something solely to get funds for gambling?
Do you feel restless, irritable, or lost when you are unable to gamble?
Need Help or Support?
The rebate99 support team is always ready to help you manage your account responsibly. Contact us via live chat or email — 24 hours a day, 7 days a week, in Malay and English. You can also manage your account settings directly after logging in.
Frequently Asked Questions about Responsible Gambling
Answers to questions commonly asked by rebate99 players regarding responsible gambling and account control tools.